Question 1

I'm getting a white screen when I use the plug-in. How do I get rid of it?

Accepted Answer

If you encounter a white screen, it's often due to outdated CUDA or GPU drivers since ColorClone utilizes GPU-accelerated processing. To resolve this, please update your GPU drivers to their latest versions and restart the application. Should the issue persist, don't hesitate to reach out to us for further assistance at contact@filmatic.ai.()

Question 2

I can't activate my plug-in, it says Activation Failed.

Accepted Answer

For successful activation of the ColorClone license key, an active internet connection is required. If you encounter activation issues despite being online, it could be due to your computer's clock being out of sync, which disrupts communication with our license management servers. To resolve this, please ensure your computer's clock is set to automatically synchronize. If activation problems persist after syncing your clock, don't hesitate to reach out to us at contact@filmatic.ai ()for assistance.

Question 3

I installed the plug-in and it doesn't appear in the Effects panel.

Accepted Answer

If the ColorClone plug-in is not showing in the Effects panel, first, click on the DaVinci Resolve menu at the top left corner, proceed to Preferences, and then select Video Plug-ins. Check if the ColorClone plug-in is listed there and if it is marked as "fails to load." This issue may occur if you're not running the required version of DaVinci Resolve. Ensure that you have DaVinci Resolve version 18.5 or newer. After updating Resolve, revisit the Video Plug-ins section, activate the plug-in if necessary, and then restart DaVinci Resolve. The plug-in should now be visible in the Effects panel. Recheck the Video Plug-ins menu to confirm it has loaded correctly. Should the problem continue, please reach out to us at contact@filmatic.ai ()for further assistance.

Question 4

I can't de-activate my license key.

Accepted Answer

If you encounter a "Deactivation Failed" message while attempting to deactivate your ColorClone license key for use on another device, please be aware that this is a recognized issue on our end. We are actively working to resolve this problem swiftly. For immediate assistance or updates on the issue, please don't hesitate to contact us directly.

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